Terms & Conditions
Our Terms & Conditions are in place to ensure that every appointment runs smoothly, professionally, and fairly for both you and our team.
They outline important information regarding bookings, deposits, cancellations, rescheduling, arrival times, and treatment policies. This helps us protect our artists’ time, maintain high standards, and provide every client with the best possible experience.
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By securing a booking with By Millie & Studio 89, you agree to these terms, which are designed to create clarity, consistency, and security on both sides. We truly appreciate your understanding and cooperation — it allows us to focus on delivering exceptional service in a calm, organised environment.
Terms & Conditions
Booking Fee Requirement
A 50% non refundable booking fee is required to secure your booking. The fee will be deducted from the total cost of your service. Bookings are not confirmed until the fee has been received.
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Payment Methods
Booking fees & final payments can be made via bank transfer, cash, PayPal, or through Booksy.
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Cancellation Policy
If a client cancels their booking, the booking fee will be forfeited. Appointments may be rescheduled with a minimum of 48 hours’ notice, subject to artist availability, and can be transferred once to a new date.
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Late Arrivals
If a client arrives late, the artist may not be able to complete the full service within the scheduled time. Please give us as much notice as you can if you are running behind schedule. The artist reserves the right to cancel the appointment if the treatment cannot be carried out to a high standard within the remaining time. In this case, the fee will be forfeited.
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Travel Fees & Parking
Non refundable travel fees and parking charges apply for location based bookings and must be covered by the client. The fee will be discussed during the booking process and covers the artist’s time, fuel, and associated travel costs.
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Changes to Bridal Bookings
Any changes to the booked service or number of clients must be made with at least one month’s notice. Changes made within this period may require full payment. Additional services may require an increased deposit.
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Changes to Treatment Bookings
Any changes to the booked service or number of clients must be made with at least 48 hour's notice. Changes made within this period may require full payment. Additional services may require an increased deposit.
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No Show Policy
Clients who fail to attend their appointment without notice will be unable to make future bookings.
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Artist Cancellations
In the unlikely event that the artist must cancel due to an emergency, the client will be offered an alternative artist (if available) with the deposit transferred, or a full refund of the deposit.
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Agreement
By paying the deposit, the client confirms that they have read, understood, and agreed to these Terms & Conditions.