Terms & Conditions

Booking Fee Requirement
A 50% non refundable booking fee is required to secure your booking. The fee will be deducted from the total cost of your service. Bookings are not confirmed until the fee has been received.

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Payment Methods
Booking fees & final payments can be made via bank transfer, cash, PayPal, or through Booksy.

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Cancellation Policy
If a client cancels their booking, the booking fee will be forfeited. Appointments may be rescheduled with a minimum of 48 hours’ notice, subject to artist availability, and can be transferred once to a new date.

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Late Arrivals
If a client arrives late, the artist may not be able to complete the full service within the scheduled time. Please give us as much notice as you can if you are running behind schedule. The artist reserves the right to cancel the appointment if the treatment cannot be carried out to a high standard within the remaining time. In this case, the fee will be forfeited.

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Travel Fees & Parking
Non refundable travel fees and parking charges apply for location based bookings and must be covered by the client. The fee will be discussed during the booking process and covers the artist’s time, fuel, and associated travel costs. 

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Changes to Bridal Bookings
Any changes to the booked service or number of clients must be made with at least one month’s notice. Changes made within this period may require full payment. Additional services may require an increased deposit.

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Changes to Treatment Bookings

Any changes to the booked service or number of clients must be made with at least 48 hour's notice. Changes made within this period may require full payment. Additional services may require an increased deposit.

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No Show Policy
Clients who fail to attend their appointment without notice will be unable to make future bookings.

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Artist Cancellations
In the unlikely event that the artist must cancel due to an emergency, the client will be offered an alternative artist (if available) with the deposit transferred, a rescheduled appointment, or a full refund of the deposit.

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Patch Testing

Patch tests are recommended for treatments involving tints, dyes, henna, and lifting solutions.

If you choose to proceed without a patch test, you acknowledge that you are doing so at your own risk.

By booking the treatment, you agree that By Millie & Studio 89 and your technician cannot be held liable for any allergic reactions or sensitivities that may occur.

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Allergies & Medical Disclosure

Clients must disclose any allergies, medical conditions, medications, or skin sensitivities at the time of booking and during consultation. This helps ensure treatments are carried out safely and appropriately.

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Feedback & Concerns

Your happiness and satisfaction are extremely important to us. If you are not completely happy with your treatment, we kindly ask that you contact us as soon as possible so we can help resolve the issue.

We are always happy to review your concerns and, where appropriate, make any reasonable adjustments or tweaks to ensure you feel confident and satisfied with your results.

Please reach out within 48 hours of your appointment so we can assess the situation and find the best solution for you. Open communication allows us to provide the best possible care and service.

You can contact us directly via Instagram, phone, or email, and we will do our best to respond as quickly as possible.

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At By Millie & Studio 89, we genuinely care about our clients and always aim to ensure every experience leaves you feeling happy, confident, and looked after.

 

Agreement
By paying the deposit, booking and attending the appointment, the client confirms that they have read, understood, and agreed to these Terms & Conditions.